Do you want to make an impact to some of the top brands in Hong Kong, serving an engaged membership base of 4.8 million? Our DFI Media team is the right place for you!

We are part of DFI Retail Group, a leading pan-Asian retailer that covers food (grocery and convenience), health and beauty, home furnishings, restaurants and other retail businesses. We also operate yuu, the leading loyalty programme in Hong Kong. A digital first platform, partnering with the best-in-class retail brands in Hong Kong to deliver a personalized customer loyalty experience.

At DFI Media, we are keen to hire the smartest and brightest digital marketing and sales talent who can make a difference in a fast moving, dynamic team with start-up culture.

The role of Client Success Manager will be responsible for expanding our digital advertising media partnerships with key suppliers and media agencies. You need to excel in complex business problem solving and client relationship management.

Is this your next challenge in Account Management 

The challenge is to:

• Build and maintain client relationships and manage day-to-day business with advertisers and banners, creating trust and driving value for clients
• Serve as experienced digital media consultants to help advertisers design media plans with high ROAS and effectiveness
• Provide client with insights & recommendations to support advertisers’ marketing strategy and driving incremental revenue
• Interact frequently with clients and other internal stakeholders regarding campaign execution and results Partner closely with Campaign Management team to ensure smooth execution of media campaigns
• Collaborate with Sales team to review client accounts and identify new growth opportunities to drive additional advertising revenue

Do you have experience in Account Management?

• Bachelor's degree, preferably in marketing, advertising, or analytics
• 5+ years of client facing experience in advertising agency or retail media
• Past work experience in digital media for FMCG company is an advantage
• Proven track record in leading day-to-day client relationship and responding to client needs
• Advanced digital marketing expertise across channels including performance marketing, CRM and affiliate marketing
• Strong analytical and quantitative skills, and complex business problem solving abilities
• Power user of Google Analytics (GA4), Tableau, Google Data Studio, PowerBI or other data visualization tools
• Experience with designing customer segmentations and target audiences to drive personalized ads with high engagement
• Strong track record of handling multiple ad-hoc client requests and working under pressure
• Experience in a fast-paced startup, sales, agency, and/or digital advertising environment
• Successful track record in driving incremental sales with high marketing effectiveness (ROAS) for clients
• Good understanding and connections in the Hong Kong advertising market
• Excellent written, verbal, and presentation communication skills, and diligent follow-through
• Fluent in English and Cantonese