yuu Rewards Club has turned shopping into fantastic rewards for customers across Hong Kong. It is the largest customer loyalty programme and enables members to earn rewards in over 2,000 places, faster. Since the launch in July 2020, yuu Rewards Club has quickly established its market leading position and now serves millions of customers in Hong Kong. yuu was the No.1 downloaded mobile App in 2020 on Apple App Store and Google Play Store.
We are looking for high calibre team members like you to join our dynamic, fast growing and innovative business. Come join us now.
As Customer Contact Assistant Manager your primary focus will be managing the overall customer service function and planning capacity of yuu Contact Centre.
This strategic role is responsible for, including but not limited to, customer contact forecasting and workforce planning, Supplier KPI / SLA review and management, vendor management and management of incidents.
You will also work with internal teams and vendors to deliver projects that improve customer experience and operational efficiency. Strong communication skills and attention to detail is a must in this role.
Is this your next challenge in Customer Service ?
The challenge is to:
Do you have experience in Customer Content Centre ?
DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
If you have the right skills and experience, this is an opportunity to build your career with Hong Kong’s leading supermarket.
To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com
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